With all the exciting new technology that’s emerging in the aviation industry, getting familiar with your newly installed equipment can be a little overwhelming to say the least. But it doesn’t have to feel like that. With a little time and attention, we think every customer can walk away with newfound confidence in their new equipment with some guided hands-on experience. Our goal is to make sure our customers feel 100% comfortable using and navigating your newly installed equipment by the time you leave our facility.
What does personalized training and support actually look like at Leading Edge Avionics? Like all our offerings, it starts with getting to know you so we can better understand your needs. After any installation, you’ll receive personal one-on-one time with one of our expert technicians. They’ll sit with you in the cockpit and walk you through step-by-step instructions on how to utilize your newest avionic equipment. It’s a time where you can learn everything about your new avionics before you venture out on your own.
But our training is about more than just conveying the finer details of your latest upgrade. We’re also there to listen, giving you the time and freedom to ask questions and simply try things out and experiment with your new equipment. As part of the training, we’ll also discuss how the new equipment works in unison with your other avionics so you have a clear understanding of how the new installation positively impacts your flying experience.
Providing exceptional service isn’t just something we do because we should; we do it because it’s in our DNA. We believe that the customer experience doesn’t end the moment your avionics are installed. In fact, it carries on long after you’ve left the tarmac. With Leading Edge Avionics, we’re not just focused on making sure your equipment works. We’re focused on making sure it works for you. For us, true success only comes when you’re using and enjoying your new equipment in the weeks and months after you’ve left our facilities. To us, that’s the real value of every customer purchase.
Although many of our competitors don’t provide the same level of care as we do, we see it a vital part of our customer commitment. And a tangible way we can deliver on our promise of extraordinary customer service, enhanced safety and unparalleled expertise. It’s also one of the main reasons why Leading Edge Avionics is a leader in our industry.
"Good avionics shops are hard to find. Excellent ones are even more rare. In my estimation, Leading Edge Avionics, based out of the John Wayne Airport in Orange County, is the best facility in Southern California. We use them for all of our avionics needs, including routine and un-routine maintenance, ADS-B solutions, equipment installations, etc. Their team of technicians is excellent, with customer service to match. I recommend them to anyone is who is need of quality avionics, no matter how small or large the scope of work."
SPIKE MINCZESKI
GBH AVIATION
